Effective Date: 22/05/2025
Thank you for shopping with ScentralStore. We are committed to delivering your favorite fragrances quickly, safely, and efficiently. Please review our shipping policy below.
We currently ship across India. For international shipping requests, please contact us at hello@scentralstore.com prior to placing your order.
All orders are processed within 1–3 business days after payment confirmation.
Orders are not shipped or delivered on weekends or public holidays.
In case of high order volume or unforeseen delays, processing times may extend slightly. We will notify you via email or phone if delays occur.
Standard Delivery: 3–7 business days (depending on your location).
Delivery times may vary due to factors beyond our control (e.g., courier delays, remote areas, weather conditions).
You will receive a tracking number via email or SMS once your order has been dispatched.
Free shipping on all prepaid orders over ₹999.
For orders below ₹999, a standard shipping fee will be applied at checkout.
Any applicable shipping charges will be clearly mentioned before you complete your purchase.
Once your order is shipped, you will receive a tracking link via email or WhatsApp. You can use this link to check the real-time status of your delivery.
If your order hasn’t arrived within the estimated timeframe, please contact us at hello@scentralstore.com or call +91 74578 23563.
We will coordinate with the courier service and keep you updated on the resolution.
Please ensure that your shipping address is complete and accurate. We are not responsible for delays or loss caused by incorrect or incomplete address details.
If your package arrives damaged, please take photos and contact us immediately. We will evaluate the issue and offer a replacement or refund as appropriate.
For any questions regarding shipping or your order status, feel free to reach out:
📧 Email: hello@scentralstore.com
📞 Phone: +91 74578 23563
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